The work, described by what it was rather than by who paid for it. No client is named anywhere on this site and that is a condition of doing the work at all.
The assessment found eleven where the org chart said six. Four of them turned out to be retirable inside a year, and the other seven now have owners, which they did not before.
You cannot ask a utility to have a quiet year. So the rebuild ran through the season it was needed most, and the old wall map stayed lit until the day it did not.
The board on the corridor wall was not a backup. It was the actual system, and the software was the thing people worked around. Getting off it meant earning the board back.
The agency knew what the system did. It did not know who was still using it. Finding out took eleven weeks and a distribution list with two hundred names on it.
Nobody would sign off a single weekend, and they were right not to. So we did it nine times, in windows small enough that a rollback was never the interesting decision.
